Phone
Call 08707 300150 between 8.30am - 5.00pm Monday to Friday
Fax
Please complete one of our order forms or your official purchase
order and fax it to us on 08707 300250. For help with sizes
see 'Size Ordering' section below.
Post
All
prices are subject to VAT. We reserve the right to make any price
changes and update products. Any changes that are made will be advised
when we confirm the acceptance of your order.
Delivery
Please
allow up to seven working days for delivery. Allow a little longer for
personalised items. When items are out of stock, despatch may be
slightly delayed. All goods are subject to availability at time of
order. Orders under £250 are subject to a standard carriage charge,
otherwise we will deliver your order free of charge anywhere in the UK.
The customer is liable to pay extra charges in respect of any special
arrangement made at the customers' request to expedite delivery.
Shortages must be reported within three working days of receipt.
Sampling Service
Any
number of garments in our brochure can be sampled, which allows you to
“try and size before you buy”. Samples will be invoiced to you on
despatch and will be credited in full on return, provided they are
returned to us in the condition they were sent within 30 days of
delivery. When samples are kept longer than 30 days the invoice will
become payable, unless an extended trial period is agreed.
Non Standard Size Garments
Any
sizes outside our normal stock ranges are available as a special order.
We charge an extra 25% on the catalogue price for this service and you
should allow up to eight weeks for delivery. However, there are
occasions where we have some outsize garments available from stock.
Check at time of ordering with our customer service team for
availability.
Simply complete one of our
order forms or your official purchase order and send it to 'Customer
Service Department', Burlington Uniforms Ltd, 213 City Road, London,
EC1V 1JN.
If we do not have the colour
you are looking for in our ranges we are able meet your requirement by
sourcing alternatives for you. The only condition is that you order 100
of a style. Once the sample is approved, delivery would be 6-8 weeks
subject to fabric availability at time of order. Please remember that
any garments made at your request are not returnable. Call for more
details if you require this service.
Bespoke Design Service
We
offer a free service to advise, design and develop clothing that is fit
for purpose and reflects your brand. As we have a UK production
facility we are able to do this for as little as 50 staff. For more
details contact our sales team.
Size and Fittings
Our
clothing comes in a wide range of sizes as shown in the sizing chart
that has been drawn up specifically for our styles and fabrics. Please
note that our sizes will not always correspond with high street
equivalents.
Branding
Customise
your corporate clothing with your company logo in one of four methods:
Embroidery, Logo Tabbing, Heat Seal or Screen Printing. Please send a
letterhead or bromide stating size and pantone colours for a personal
quotation. For more details call our Customer Service Team.
Corporate Ties & Scarves
We
are able to design, as part of your corporate wardrobe, a customised
tie or scarf to enhance your image; providing you order 50 units or
more. For more details please call our Customer Service Team.
Returns/Exchanges
Garments
can be exchanged or returned within thirty days of the date of invoice.
These must be returned accompanied by our returns form in the condition
they were received i.e. with hanger, all tags attached, and with any
packaging materials used. Shirts and blouses in packets will only be
credited if they are folded, re-packed using all original materials and
in 100% re-saleable condition. Extra care should be taken not to soil
shirts and blouses with make-up, pen marks, dirt, oil etc. Returns
after the thirty day period will not be accepted unless by prior
arrangement. A discretionary handling charge may be applied for goods
returned without good reason. Goods that are made to order or are
personalised cannot under any circumstances be exchanged or credited.
It is the customer’s responsibility to ensure that garments are
returned safely, using a service where a signature is required on
delivery. We cannot be held responsible for non-delivery of goods
returned by a non-signature service.
Cancellations
Once
an order has been placed it can be cancelled, though this may be
subject to a discretionary handling charge. Personalised orders cannot
be cancelled once placed into our system. If in any event you need to
amend an order please call to check that this will be possible.
Credit Accounts
Credit
is offered after a successful credit check has been carried out on your
company. In the event of us not being able to offer you credit you will
be allocated a pro-forma account and orders will only be processed on
receipt of cleared funds.
Payment
Our
payment terms for account customers are strictly 30 days from date of
invoice. We reserve the right to charge interest of 4% p.a. over the
base rate for all overdue debts and to recover all legal fees incurred.
Our preferred methods of payment are Cheque, BACS, Visa, MasterCard,
Solo and GPC. All goods supplied shall remain the property of
Burlington Uniforms Ltd until paid for in full.
Guarantee
If
for any reason you are not happy with your order, just send it back.
All we ask is that you return it within 30 days, paperwork included and
in the same condition as when it arrived.
How Many Items to Order
As
a rough guide we suggest a minimum of one jacket, two skirts or
trousers, and three shirts or blouses per employee. The general rule
is, one being worn, one spare and one in the wash.
Garment Care
All
our garments contain a laundry/cleaning instruction label and this
should always be followed, as failure to do so can lead to damage of
garments. It is important, particularly with our easy care ranges, to
use the hangers provided: i.e. jackets should not be hung on a chair
back or coat hook as this can result in damage/deterioration. To help
spread the level of wear and tear evenly across your garment
allocation, we advise that they are worn in rotation. Should you need
any advice we will be happy to answer any questions you may have.
Product Development
Due
to ongoing product development we reserve the right to change the
specification of any garment in the brochures without prior notice.
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