jump to content

Frequently Asked Questions

Select from our Frequently Asked Questions, below:


Do I need to register to place an order online?

You have to create an online account on our website in order to buy through it. If you have a credit account with us, once you are logged into the website, if you wish to pay in this way enter your 6 digit account code at the checkout.

How do I change or cancel an order?

Please contact our Customer Service Team on 0208 443 6920 as soon as you are aware a change needs to be made, depending on the progress of your order, we will try our best to meet your needs.

How do I edit my account details?

This can be done in the My account section online.

Where is my delivery?

Please have your Order Reference and your Account Number ready, then call our Customer Service team on 0208 443 6920, who will be able to track your parcel and advise you of the estimated delivery day.

My delivery is incomplete or incorrect, what should I do?

Any shortfalls or incorrect items need to be notified to us in writing. Please email your enquiry including your Order Reference and your Account Number to sales@burlington-uniforms.co.uk

I have received a faulty product or the product is not as described, what should I do?

Faulty, substituted or not as described products can be returned to us free of charge. Please contact our customer service team on 0208 443 6920 or email us.

The invoice or statement I have received is different to what I was expecting, what should I do?

Help and advice can be obtained by calling our Customer Service team on 0208 443 6920, please have your Order Reference and Account Number ready.

How do I receive a pro forma invoice?

Our Customer Service team can provide you a proforma invoice when you place your order. Please contact us on 0208 443 6920 to arrange this.

I have returned an item but I have not yet received my credit, what should I do?

Please ensure that you have included a completed Returns Form. We will not be able to process your return efficiently without this. Please allow up to 10 working days for a refund to be processed. For any queries, please email our Customer Service team at sales@burlington-uniforms.co.uk making sure you include your Order Reference and Account Number.

How can I obtain a copy of a despatch/returns note?

Contact our Customer service team on 0208 443 6920 quoting your Account number and order reference.

How can I arrange a meeting with an account manager?

Please email sales@burlington-uniforms.co.uk and describe your requirements and available dates for a meeting. We will then come back to you to arrange an appointment.

How can I order garments with my company logo or branding?

Find out more about personalisation options on our branding page, or call 0208 443 6920 to discuss your requirements and place your order.

Please can I have some help with sizing?

Find the relevant product on our website in order to access the associated size guide and identify the size you need according to your measurement. A generic sizing guide to our products on the website can be found here. If you cannot find what you need, contact our Customer Service team on 0208 443 6920  who will be able to advise you.

Please can you send me a brochure?

To receive a catalogue in the post, complete the Brochure Request form online. You will receive your copy in 5-7 working days once submitted.

You can also down load or view online, please click this link https://www.burlington-uniforms.co.uk/online-brochure


I would like to make an official complaint, what should I do?

Where possible all official complaints should be made in writing, either by Email to sales@burlington-unifroms.co.uk or by post to our Head office marked for the attention of the Customer Services Manager.

Please write to the following address:

Burlington Uniforms Ltd
76 Lockfield Avenue
United Kingdom

How do I return items to you ?

You may return unused goods for full credit up to 30 days after delivery, so long as they are fit to be returned to stock and are not made to order, tabbed or personalised in any way.

Where faulty goods are returned to us for replacement, we reserve the right to credit or refund their price instead of replacing them.

These must be returned accompanied by our returns form in the condition they were received i.e. with hanger, all tags attached, and with any packaging materials used. Shirts and blouses in packets will only be credited if they are folded, re-packed using all original materials and in 100% re-saleable condition. Extra care should be taken not to soil shirts and blouses with make-up, pen marks, dirt, oil etc. Returns after the thirty day period will not be accepted unless by prior arrangement. A discretionary handling charge may be applied for goods returned without good reason.

Goods that are made to order or are personalised or branded/tabbed cannot under any circumstances be exchanged or credited (unless faulty)

How do I return an item?

Simply send the item along with the completed returns form and invoice/delivery note, within 30 days, with your order to;

Returns Department
Burlington Uniforms Ltd
76 Lockfield Avenue
United Kingdom

Please be aware that you are responsible for the item(s) until such time as they are received by us. As such we advise that you use a traceable and insured method of delivery, or at least obtain proof of postage to enable you to claim from the carrier should your item(s) fail to arrive with us.

How long can we keep the garments for ?

Unless faulty or not as described, returned items must:
• Be returned to us within 30 days of receipt.
• We will not accept the return after this time has elapsed (unless agreed).
• Be unworn, unaltered and unwashed and in reasonable condition

How many garments should we allocate each wearer ?

Ideally, full-time wearers should receive a minimum of:

2 jackets / waistcoats
3 trousers / skirts
5 shirts / blouses

The same garments should not be worn on consecutive days.

Why are uniforms important?

A uniform means a set of standard clothing worn by members of an organisation while participating in that organisation’s activity. People generally wearing uniforms are armed forces, police, emergency services, schools and workplaces. Uniform also means to be the same, and without any difference.

With these basic ideas in mind the concept of having a common dress came in to picture. If the dress of the members of an organisation remains the same then there is a sense on commonality which develops among them. Uniforms also depict solidarity, and this has been this way through out, right from the days of the Roman Empire to the modern day manufacturing houses.

These days wearing uniform is common with the paramilitary organisations like police, armed forces and safety personnel. These help them, stand out of the crowd so that they can be easily recognisable and also distinguish them for the service they do. These uniforms not only make them feel proud but also have an imposing effect on others and with the presence of a person in uniform, can change the mood of people around.

Sometimes uniforms are made mandatory by the organisations like schools, work places like hospitals, restaurants etc. The model of these organisation require, people who are part of it to be in proper uniform and follow the discipline of the uniform. Some organisations which don’t have a complete dress code do have some sort of uniform codes like a common shirt of a particular colour etc.

So why is it that most of the organisations prefer uniforms? Here are five reasons which make uniform an integral part of work culture and also the lifestyle at times.


1.- Industry demands: There are certain service industries which are focused on the customer, like the department store, restaurants or hospitals. These industries demand that the workforce look more united and eager to serve the customer, so the role of the uniform becomes very important. When the workforce is wearing a pleasant uniform the customers approach them more confidently.

2.- Uniform as perks: In some large organisations, it is considered as an honour and a kind of perk to receive uniform. This results in considerable conservation of time and energy of the personnel, as he doesn’t have to choose again and again the clothes to be worn at the work place. Also a lot of money is saved since rarely will that personnel will be buying new clothes.

3.- A sense of belonging: If the work force wears the same clothes to the work place then they share a feeling of commonness and belonging, which other wise gets very difficult to achieve.

4.- A feeling of equality: Uniform brings every one to the same platform, no matter how rich or poor he or she is and thus inculcating a feeling of equality amongst those wearing the uniform.

5.- Mutual growth: People wearing uniform are more caring for their fellows and colleagues, they care not only for their growth but the growth of their peers as well. Uniforms are very important and fosters traits which are very necessary for a person as an individual and an organisation as a whole to thrive and prosper.