Frequently Asked Quesitons
Select from our Frequently Asked Questions, below:
DO I NEED TO REGISTER TO PLACE AN ORDER ONLINE?
You have to create an online account on our website in order to buy through it. If you have a credit account with us, once you are logged into the website, if you wish to pay in this way enter your 6 digit account code at the checkout.
HOW DO I CHANGE OR CANCEL AN ORDER?
Please contact our Customer Service Team on 08707 300150 as soon as you are aware a change needs to be made, depending on the progress of your order, we will try our best to meet your needs.
HOW DO I EDIT MY ACCOUNT DETAILS?
This can be done in the My account section online.
WHERE IS MY DELIVERY?
Please have your Order Reference and your Account Number ready, then call our Customer Service team on 08707 300150, who will be able to track your parcel and advise you of the estimated delivery day.
MY DELIVERY IS INCOMPLETE OR INCORRECT, WHAT DO I DO?
Any shortfalls or incorrect items need to be notified to us in writing. Please email your enquiry including your Order Reference and your Account Number to email@example.com
I HAVE RECEIVED A FAULTY PRODUCT OR THE PRODUCT IS NOT AS DESCRIBED - WHAT DO I DO?
Faulty, substituted or not as described products can be returned to us free of charge. Please contact our customer service team on 08707 300150 or email us.
THE INVOICE OR STATEMENT I HAVE RECEIVED IS DIFFERENT TO WHAT I WAS EXPECTING. WHAT DO I DO?
Help and advice can be obtained by calling our Customer Service team on 08707 300150, please have your Order Reference and Account Number ready.
HOW DO I RECEIVE A PRO FORMA INVOICE?
Our Customer Service team can provide you a proforma invoice when you place your order. Please contact us on 08707 300150 to arrange this.
I HAVE RETURNED AN ITEM BUT I HAVE NOT YET RECEIVED MY CREDIT. WHAT SHOULD I DO?
Please ensure that you have included a completed Returns Form. We will not be able to process your return efficiently without this. Please allow up to 10 working days for a refund to be processed. For any queries, please email our Customer Service team at firstname.lastname@example.org making sure you include your Order Reference and Account Number.
WHAT IS YOUR RETURN ADDRESS?
Please send your return parcel, via a signed for service to :Burlington Uniforms, Returns Dept, 76 Lockfield Ave, Enfield, EN3 7PX
HOW CAN I OBTAIN A COPY OF A DESPATCH/RETURNS NOTE?
Contact our Customer service team on 08707 300150 quoting your Account number and order reference.
HOW CAN I ARRANGE A MEETING WITH AN ACCOUNT MANAGER?
Please email email@example.com and describe your requirements and available dates for a meeting. We will then come back to you to arrange an appointment.
HOW CAN I ORDER GARMENTS WITH MY COMPANY LOGO OR BRANDING?
Find out more about personalisation options on our Personalisation Zone and call 08707 300150 to discuss your requirements and place your order.
PLEASE CAN I HAVE SOME HELP WITH SIZING?
Find the relevant product on our website in order to access the associated size guide and identify the size you need according to your measurement. A generic sizing guide to our products on the website can be found here. If you cannot find what you need, contact our Customer Service team on 08707 350150 who will be able to advise you.
I WOULD LIKE TO KNOW IF SOMETHING IS IN STOCK - HOW DO I GET THIS INFORMATION?
Our website will show if items are available from stock. For more specific information, please contact our Customer Service team on 08707 350150.
PLEASE CAN YOU SEND ME A BROCHURE?
To receive a catalogue in the post, complete the Brochure Request form online. You will receive your copy in 5-7 working days once submitted
I WOULD LIKE TO MAKE AN OFFICIAL COMPLAINT. HOW DO I DO IT?
Where possible all official complaints should be made in writing, either by Email to firstname.lastname@example.org or by post to our Head office marked for the attention of the Customer Care Manager.
Head office address: Burlington Uniforms, 76 Lockfield Avenue, Enfield, EN3 4PX